The formula to calculate the KPI (Customer Satisfaction) is:
KPI=TCSatisfiedTCServed×100
Where:
KPI, short for key performance indicator, are measures of key metrics that companies outline to show how the company is performing. One of the most common KPIs is customer satisfaction.
Let's say the total number of customers satisfied (TCSatisfied) is 80, and the total number of customers served (TCServed) is 100. Using the formula:
KPI=80100×100=80
So, the KPI (Customer Satisfaction) is 80%.