Average Handle Time Calculator









Formula

The formula to calculate the average handle time is:

\[ AHT = \frac{TT + HT + ACWT}{C} \]

Where:

What is AHT?

AHT, short for average handle time, is a metric used in business to evaluate the response time of a call center. The shorter the AHT, the better the customer service and the better the response time of the center.

Example Calculation

Example 1:

Step 1: Calculate the average handle time:

\[ AHT = \frac{1200 + 300 + 200}{10} = \frac{1700}{10} = 170 \text{ seconds} \]

Example 2:

Step 1: Calculate the average handle time:

\[ AHT = \frac{1500 + 400 + 300}{15} = \frac{2200}{15} = 146.67 \text{ seconds} \]