Total Net Promoter Score Calculator

Formula

The formula to calculate the Total Net Promoter Score (Tnps) is:

\[ \text{Tnps} = \left(\frac{\text{P} - \text{D}}{\text{R}}\right) \times 100 \]

Where:

\(\text{Tnps}\) is the Total Net Promoter Score (%)
\(\text{P}\) is the number of promoters
\(\text{D}\) is the number of detractors
\(\text{R}\) is the total number of respondents

Total Net Promoter Score Definition

The Total Net Promoter Score (TNPS) is a metric used to measure customer loyalty and satisfaction. It is calculated by subtracting the percentage of detractors (customers who would not recommend a company) from the percentage of promoters (customers who would recommend a company). The score ranges from -100 to 100, with a higher score indicating a higher level of customer satisfaction and loyalty.

Example Calculation

Let's assume the following values:

Number of promoters (P) = 80
Number of detractors (D) = 20
Total number of respondents (R) = 100

Using the formula:

\[ \text{Tnps} = \left(\frac{80 - 20}{100}\right) \times 100 = 60\% \]

The Total Net Promoter Score (Tnps) is 60%.