The formula to calculate the Cost Per Call (CPC) is:
\[ CPC = \frac{TC}{C} \]
Where:
Cost Per Call (CPC) is a metric used to determine the average cost incurred for each call placed or received. It helps businesses understand the efficiency and cost-effectiveness of their call operations.
Consider an example where:
Using the formula to calculate the Cost Per Call:
\[ CPC = \frac{10,000}{500} = 20 \text{ per call} \]
This means that the cost per call for this example is $20 per call.