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Calls Rate Calculator

Formula

The formula to calculate the Calls Rate (CR) is:

$CR = \frac{TC}{C}$

Where:

$CR$ is the calls rate (\$/call)
$TC$ is the total center cost (\$)
$C$ is the number of calls answered

What is Calls Rate?

The calls rate is a metric used to determine the cost per call in a call center. It is calculated by dividing the total cost of operating the call center by the number of calls answered. This metric helps in assessing the efficiency and cost-effectiveness of the call center operations.

Example Calculation

Let's assume the following values:

Total Center Cost (TC) = \$10,000
Number of Calls Answered (C) = 2,000

Using the formula to calculate the Calls Rate (CR):

$CR = \frac{TC}{C} = \frac{10,000}{2,000} = 5 \text{ \$/call}$

The Calls Rate (CR) is \$5 per call.