Calls Rate Calculator

Calculate Calls Rate



Formula

The formula to calculate the Calls Rate (CR) is:

\[ CR = \frac{TC}{C} \]

Where:

What is Calls Rate?

The calls rate is a metric used to determine the cost per call in a call center. It is calculated by dividing the total cost of operating the call center by the number of calls answered. This metric helps in assessing the efficiency and cost-effectiveness of the call center operations.

Example Calculation

Let's assume the following values:

Using the formula to calculate the Calls Rate (CR):

\[ CR = \frac{TC}{C} = \frac{10,000}{2,000} = 5 \text{ \$/call} \]

The Calls Rate (CR) is \$5 per call.