To calculate the Calls Per Hour (\(CPH\)):
\[ CPH = \frac{TC}{T} \]
Where:
Calls Per Hour is a metric used to measure the efficiency of call handling. It represents the average number of calls handled per hour.
Let's assume the following values:
Using the formula:
\[ CPH = \frac{120}{8} = 15 \text{ calls/hr} \]
The Calls Per Hour is 15 calls/hr.
Let's assume the following values:
Using the formula:
\[ CPH = \frac{200}{10} = 20 \text{ calls/hr} \]
The Calls Per Hour is 20 calls/hr.
